This Refund Policy explains how Devithor Ai Space Private Limited (“Devithor”, “we”, “us”) handles refunds, cancellations, and billing disputes for paid access to AURORA.STUDIO and related paid features (collectively, “Paid Services”).
By purchasing Paid Services, you also agree to our Terms of Use and Privacy Policy. Where this Policy conflicts with a signed enterprise agreement, the enterprise agreement prevails.
1. Scope
This Policy applies to fees paid directly to Devithor for AURORA.STUDIO through our website or in-product checkout (including payments processed by partners such as Razorpay). Purchases made through resellers, app stores, or third-party marketplaces are governed by those parties’ refund rules.
2. Free Features
Free tiers, local-only drafts, and features that do not require payment are not eligible for refunds because no charge is collected. You may stop using free features at any time.
3. Subscriptions
First-time purchase (7-day satisfaction window)
If you are a first-time paying customer for a given workspace or plan, you may request a full refund within 7 calendar days of the initial successful charge if:
- You contact us within that period with your registered email and transaction ID or invoice reference; and
- You have not materially used paid-only entitlements beyond reasonable evaluation (for example, extensive AI generation, bulk exports, or team seat activation beyond a minimal test).
We may approve or decline refund requests that show substantial paid usage during the window, at our reasonable discretion, while acting in good faith.
Upgrades & plan changes
When you upgrade mid-cycle, you may be charged a prorated amount. Refunds for partial periods after an upgrade are generally not provided unless required by law or we expressly agree in writing.
4. Trials & Promotions
Free trials convert to paid plans at the end of the trial unless you cancel before renewal. Promotional or discounted pricing is refundable only within the same rules as standard subscriptions; promotional credits have no cash value.
5. Renewals & Cancellation
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date in your workspace billing settings or by contacting support.
- Cancellation: Stops future charges; access continues until the end of the current paid period unless otherwise stated.
- Renewal charges: Generally non-refundable once processed, except where mandated by applicable consumer law or where we failed to deliver the Paid Service due to a prolonged outage attributable to us.
6. How Refunds Are Processed
Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or card issuer (typically 5–10 business days after approval). We will email confirmation when a refund is initiated.
If a refund cannot be returned to the original method, we may offer account credit or an alternative method at our discretion.
7. Non-Refundable Items
The following are generally not refundable, except where required by law:
- Renewal charges after you failed to cancel before the renewal date
- One-time fees for custom development, onboarding, or professional services once delivery has started
- Third-party fees, taxes, or currency conversion charges imposed by payment providers
- Abuse-related terminations (e.g. violation of Terms of Use)
8. Chargebacks
If you dispute a charge with your bank before contacting us, we may suspend workspace access while the dispute is investigated. We encourage you to email support first so we can resolve billing issues quickly.
9. Contact & Disputes
To request a refund or cancellation assistance:
- Email: support@devithor.org (subject: “Refund Request — AURORA.STUDIO”)
- Include: registered email, workspace name, date of charge, amount, and payment reference from Razorpay or your receipt
Devithor Ai Space Private Limited
CIN: U68200TS2025PTC207956
Hyderabad, Telangana, India — 509301
Legal enquiries: legal@devithor.org
Nothing in this Policy limits your statutory rights as a consumer under applicable Indian law.